Dispatcher – AM Shift

Job Type: Full-time  

Benefits: Medical, Dental, Vision, 401K, PTO

Southern Wrecker & Recovery has been serving the greater Jacksonville area for over 20 Years! We specialize in light-medium-heavy duty towing and heavy-haul services. We combine state-of-the-art equipment with decades of industry experience. Become part of a skilled and enthusiastic team, join Southern and grow your career!

Summary: Dispatch team members are the point of contact for drivers and clients, coordinating to balance customer needs with drivers’ health and safety. We are searching for a dispatcher – logistics coordinator who is committed to professional development and establishing a long-term career.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Call management (record call information, maintain details of each call, courteously update customers with call information)
  • Use GPS systems to monitor fleet/drivers
  • Load Planning
  • Interact with customers/coworkers with a positive attitude
  • Complete assignments from Dispatch Supervisor in a timely and professional manner
  • Ability to work unsupervised
  • Ability to multitask
  • Ability to communicate (oral and written), with customers, co-workers, and management
  • Strong problem-solving skills
  • Ability to maintain a clean and orderly workstation
  • General computer knowledge (word, outlook, excel, various Microsoft applications) and typing skills
  • General knowledge of internal fleet/equipment
  • General knowledge of customer’s fleet/equipment
  • Preferred; minimum of two years dispatching experience and/or customer service-related industry

Reasoning Ability: Ability to solve practical problems and deal with a variety of specific variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Schedule: 7:00am – 7:00pm / alternating weeks

Week one: Monday, Thursday, Friday

Week two: Tuesday, Wednesday, Saturday. Sunday Compensation: $15 – $18/hour

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